Returns Policy

WELCOME TO Makzen.com


You Agree to, 

By using our Site, you are agreeing to these Terms. Please read them carefully as they constitute the terms and conditions of a legally binding agreement between you and the company. You agree that you are solely responsible for any breach of your obligations under this Terms and for the consequences (including any loss or damage which Site may suffer) of any such breach.


Using our Site, even after any change in Terms, you are agreeing to these Terms. If you don't feel comfortable with agreeing to these Terms as they are, please stop using our Site, although we’ll be sorry to see you go.


Users may be given the opportunity to register via an online registration form to create a User account, (your “Account,”) that may allow you to receive information from us and/or to participate in certain features or access of the Site. We will use the information you provide in accordance with our Privacy Policy. With respect to any such registration of your Account, we may refuse to grant to you the username you request.


You are responsible for:


*Providing the current, complete and accurate information, at the time of registration of your makzen.com account, to the best of your knowledge;

* Maintaining and promptly updating your registration information on the Web site so that it remains current, complete and accurate;

* Creating the password at the time of registration. You also acknowledge and agree that we may rely on this password to identify you;

* All use of your Account, regardless of whether you authorized such access or use, and for ensuring that all use of your Account complies * fully with the provisions of these Terms of Service;

* Using this account for personal or individual use only;

* All activities that occur under your Account.


Prohibited Uses of Our Site

To protect our Site from being misused, we have made some rules that apply to every user equally. These rules have been erected solely to ensure that every makzen.com user enjoys the experience on our Site without interruption. We reserve the right to terminate your use of the Site and/or the Account for violating any of the prohibited uses or for any other reason in our sole and exclusive decision.


You specifically agree not to:


* Access or attempt to access the Site, or any portion thereof, through any automated means, including but not limited to the use of scripts or web crawlers;

* Engage in any activity that disrupts or otherwise interferes with the Site (or the servers and networks which are connected to the Site);

* Duplicate, reproduce, copy, sell, trade or resell the Site for any purpose;

* Access the Site other than through the interface that is provided by  makzen.com, unless you have specifically been permitted to do so in a separate written agreement signed by an authorized representative of makzen.com;

* Use Site for purposes that are not permitted by this Terms & Condition and against any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions.


Orders


Placing an Order

Placing an order can be done from the Site. Should you place the order from the Site, you have to be sure that personal data is correct and updated. We suggest Customers proof-read the order form several times before validating the order. We are neither responsible for sending e-mails to the wrong e-mail address nor for sending parcels to the wrong delivery address if the form is incorrectly filled-out.


Order Processing Time

You can expect your order to be processed within approximately 24-48 hours, provided the items are in stock and there are no problems with payment verification. We do not guarantee the same day shipping. Orders are not processed on weekends and holidays.


Order Acceptance Policy

Your receipt of electronic or other forms of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right, at any time after receipt of your order, to accept or decline your order for any reason. We reserve the right, at any time after receipt of your order, to supply less than the quantity you ordered of any item without prior notice to you. We may require additional verifications or information before accepting any order.


Order Acknowledgement

We will keep you informed of your order status via e-mail. All tracking information will be emailed to your registered email-ID once your order has processed or changed its status. You may also acquire your order status and other live updates by logging in to your Account on our Site.


Cancel Orders

You may request for order cancellation, provided the order has not already been processed and shipped. Use this guide to cancel your order.


Return Policy

To claim for a Return, please check if the purchased Product(s) falls under the warranty as per the Warranty Policy. If the Product(s) is under warranty, then you can claim for Return based on the following conditions:


The customer can claim for Return for the purchased Product(s) within 3 days from the date of receiving the Product(s).

After the 3 days of the delivery, Product(s) can only be repaired as per the Repair Policy.

Physically damaged and/or missing Product(s) cases will only be considered if reported at the time of delivery.

Amount of the Return only covers the amount of Product(s) purchased.

Shipping and payment processing charges are non-refundable.

If a coupon, discount, or special offer was part of the original order, the amount will be deducted as well.

Returns will only be made via Coupons that can be used to order again the same, similar or any other Product(s) of your choice. Please refer to the Coupon Usage Policy.